Understanding User Needs for Task Guidance Systems Through the Lens of CookingAlexander Barquero, Rodrigo Luis Calvo, Daniel Alexander Delgado, Isaac Wang, Lisa Anthony, Jaime Ruiz
To design intuitive and effective context-aware task guidance systems, we must understand users’ thought processes and the obstacles they experience when they perform tasks. Though task guidance systems have proven beneficial in many domains for improving task performance and reducing user frustration, there is a lack of general guidelines and design principles for their development. Prior work has shown that recipe-based cooking is a strong medium for studying task planning and execution. In response, we conducted a contextual inquiry study in home kitchens, observing eight different participants’ cooking sessions. We used affinity diagramming of our notes and transcripts to identify common obstacles faced by participants and establish user needs in the areas of object interaction, safety, knowledge base, and task coordination. We discuss how these findings can inform the design of technology-driven solutions for task guidance systems beyond cooking.
Authors
Alexander Barquero
Jaime Ruiz
Rodrigo Calvo
Daniel Alexander Delgado
Isaac Wang
As well as: Lisa Anthony
Citation
Alexander Barquero, Rodrigo Luis Calvo, Daniel Alexander Delgado, Isaac Wang, Lisa Anthony, and Jaime Ruiz. 2024. Understanding User Needs for Task Guidance Systems Through the Lens of Cooking. In Proceedings of the 2024 ACM Designing Interactive Systems Conference (DIS ’24). Association for Computing Machinery, New York, NY, USA, 2006–2018. https://doi.org/10.1145/3643834.3661611
Bibtex
@inproceedings{10.1145/3643834.3661611,
author = {Barquero, Alexander and Calvo, Rodrigo Luis and Delgado, Daniel Alexander and Wang, Isaac and Anthony, Lisa and Ruiz, Jaime},
title = {Understanding User Needs for Task Guidance Systems Through the Lens of Cooking},
year = {2024},
isbn = {9798400705830},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
url = {https://doi.org/10.1145/3643834.3661611},
doi = {10.1145/3643834.3661611},
abstract = {To design intuitive and effective context-aware task guidance systems, we must understand users’ thought processes and the obstacles they experience when they perform tasks. Though task guidance systems have proven beneficial in many domains for improving task performance and reducing user frustration, there is a lack of general guidelines and design principles for their development. Prior work has shown that recipe-based cooking is a strong medium for studying task planning and execution. In response, we conducted a contextual inquiry study in home kitchens, observing eight different participants’ cooking sessions. We used affinity diagramming of our notes and transcripts to identify common obstacles faced by participants and establish user needs in the areas of object interaction, safety, knowledge base, and task coordination. We discuss how these findings can inform the design of technology-driven solutions for task guidance systems beyond cooking.},
booktitle = {Proceedings of the 2024 ACM Designing Interactive Systems Conference},
pages = {2006–2018},
numpages = {13},
keywords = {contextual inquiry, task guidance systems, user experience design},
location = {Copenhagen, Denmark},
series = {DIS '24}
}